We’re excited to deliver your Ubuntu Soapworks products with care and efficiency. Here’s what you can expect:
🚚 Processing Time
Orders are typically processed within 2–4 business days. During peak seasons or product launches, processing may take slightly longer — but we’ll keep you updated.
📦 Shipping Methods
We ship via USPS and occasionally UPS, depending on your location and order size. You’ll receive a tracking number once your order ships.
🌍 Shipping Locations
We currently ship within the United States. If you’re outside the U.S. and interested in ordering, please contact us directly — we may be able to accommodate special requests.
💸 Shipping Costs
Shipping rates are calculated at checkout based on your location and order weight. Orders over $50 may qualify for free shipping — watch for promotions!
🐾 Pet-Friendly Packaging
We use eco-conscious, pet-safe packaging materials whenever possible. No harsh chemicals, no plastic fillers — just clean, skin-loving goodness.
📬 Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us at hello@ubuntusoapworks.com within 7 days of delivery. We’ll work with you to resolve the issue quickly.