FAQ

Soap Suds & Straight Answers

From shipping to scents, we’ve got the details covered. Dive into our FAQ and get the clarity you deserve.

popular questions

Are your products really chemical-free?
We don’t use harsh synthetic additives, but yes — real soap requires a chemical reaction. We use food-grade sodium hydroxide to safely transform nourishing oils into gentle, skin-loving bars. Once cured, no lye remains — just pure soap.

Do you offer local pickup in Alabama?
Absolutely. If you’re in the Huntsville, AL area, you’ll receive pickup instructions after placing your order.

What’s the shelf life of your products?
Our soaps and bath bombs are best used within 6–12 months. Store them in a cool, dry place to preserve scent and texture.

Can I request a custom scent or gift set?
Yes! We love custom orders. Just reach out via our Contact page and we’ll work with you to create something special.

We currently ship via USPS and UPS to all U.S. locations. You’ll receive tracking info once your order ships, and we pack every item with care to ensure it arrives safely.

Due to the nature of our handcrafted products, we do not accept returns on items that have been opened or used. However, if your order arrives damaged or incorrect, please contact us within 7 days — we’ll make it right.

Free shipping applies to outgoing orders only. If a return is approved, shipping costs are the responsibility of the customer unless otherwise noted.

You can purchase digital gift cards directly from our shop page. Choose your amount, add a personal message, and we’ll email it to your recipient — perfect for last-minute gifting!

We occasionally offer promo codes through email and social media. Only one code can be used per order, and they must be applied at checkout. Be sure to follow us for updates!

Can’t find an Answer? Send us a message and we’ll get back to you within 1–2 business days. We’re here to help!

Delivery & discounts

Yes! We offer seasonal promotions and exclusive discounts through our email list and social media. Be sure to subscribe and follow us to stay in the loop.

Currently, Ubuntu Soapworks is available online and for local pickup in Huntsville, AL.

Not yet — but we’re working on it! For now, we ship within the U.S. and offer local pickup in Huntsville, AL.

Sign up for our newsletter and follow us on Instagram and Facebook. We announce new product drops, promotions, and behind-the-scenes sneak peeks there first.

We ship via USPS or UPS depending on your location and order size. You’ll receive a tracking number by email once your order is on the way.

Orders typically ship within 2–4 business days. Delivery times vary by location, but most packages arrive within 3–7 business days after shipping.

If your question isn’t listed here, we’d love to hear from you.
Reach out through our Contact page and we’ll respond with care.